Refund Policy
Experience the art of personalized luxury skincare, crafted to illuminate your natural beauty.
1. Introduction
At Radglow, your satisfaction is our top priority. If you're not completely happy with your skincare products, our refund policy is designed to make returns as smooth as possible. You can reach out to our customer service team within 30 days of your purchase, and we’ll ensure you receive a full refund. Your confidence in our brand is essential, and we are committed to providing you with products that meet your expectations. We appreciate your trust in us!
2. Eligibility for Refunds
-Faulty or Damaged Goods: If you receive a product that is defective, damaged, or does not match the description on our website, we will gladly offer a refund or exchange.
-Order Cancellations:
You may be eligible for a refund if you cancel your order before it has been shipped.
-Cancellation requests must be submitted in writing to [email address] within [number] hours of placing the order.
-Unsatisfactory Service: If you are not satisfied with a service provided by [Your Company Name], you may be eligible for a partial or full refund based on the specific circumstances and our evaluation of your concerns.
3. Refund Process
-Submit a Refund Request: To request a refund, please contact us via email at [email address] or by phone at [phone number].
-Provide Order Information: You will need to provide your order number, name, and a brief description of the reason for your refund request.
-Return of Goods (if applicable): For physical products, you may be required to return the item(s) to us in their original condition and packaging. We will provide you with return shipping instructions.
-Refund Processing: Once your refund request has been reviewed and approved, we will process the refund within [number] business days.
-Refund Method: Refunds will generally be issued to the original payment method used for the purchase.
4. Non-Refundable Items
The following items are generally non-refundable:
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Digital Products: Such as software, e-books, and downloadable content.
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Personalized Items: Such as custom-made or engraved items.
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Sale Items: Items purchased during a sale or promotion.
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Services Already Rendered: Such as completed consultations or services.